Why Choose Us?
High-Quality Products & Services with Global Standards:
We have a dedicated process to review & choose brands that can be represented on our website to provide fashion, beauty & styling products and services. We make sure that whatever products are provided by our partners and vendors all of them are made from the finest materials, ensuring that you receive only the best quality products. We don’t get vendors onboard with lowest quality products
Wide Selection:
Our brand is known for delivering a diverse range of fashion & beauty products and various services such as makeup, nail, henna drawing, hair styling, styling consultancy and other related services, that come up with modern designs to choose from, making sure that there is something to consider for everyone.
Exceptional Customer Service:
Rawnaq brand is all about serving and satisfying customers, so we keep our customer services practices at the highest standards of the industry. Our dedicated customer service team is always available to answer your questions and help you find the perfect item for you. You will always get a quick and quality response to your queries, questions, or complaints.
Affordable Prices:
We believe that fashion & style should be accessible to everyone, which is why we offer our fashion & beauty products as well as, various services at competitive prices so that you can grab one. We always strive hard to bring affordability as a reliable option at Rawnaq.
Convenient Shopping Experience:
Our website is designed in a way that is tailored to all your fashion demands and needs. This user-friendly website is very easy to navigate, and finding your perfect product or service, along with an easy checkout process makes shopping for fashion products a breeze.
Fast Shipping:
We ensure that you get your new fashion items delivered to your doorstep in no time with our fast and reliable shipping options so that you don’t have to wait too long for your favorite products.
Ethical and Sustainable Practices:
We are committed to reducing our carbon footprint and promoting ethical and sustainable fashion practices in every possible manner because we owe this responsibility to our people and society.
Latest & Innovative Trends:
Stay ahead of the fashion curve with our constantly updated selection of the latest trends and styles. Our team keeps a close eye on the latest trends getting popularity and making them available at Rawnaq.
Personalized Recommendations:
Our advanced algorithms and personalized recommendations ensure that you always find the most relevant fashion products & services that match your unique style and needs.
Easy Returns:
We understand that shopping for fashion products can sometimes be challenging, and there may be an issue with size, fitting, color combination, etc. That is why we offer easy and hassle-free returns, especially for faulty or wrong products delivered to you.
Availability of All Sizes:
No matter what your size is for a perfect product, or what kind of makeup, hair styling, be it head or face, or nail design you want, we have got your back covered as you will find all sizes and options to find a perfect fit for you.
“Choose us for a one-stop destination for all your fashion needs!”
FAQs
1. What is your return policy?
Customers can return their purchase within 14 days in Kuwait, and 21 days for other international locations for a full refund or exchange, as long as the item is in its original condition with tags attached.
2. Do you offer free shipping?
Yes, we offer free standard shipping for orders over KWD100 within the GCC Region.
3. What payment methods do you accept?
We want to provide convenience to our valued customers so we accept different payment methods such as cash on delivery (in Kuwait only), all major credit cards (Mastercard, Visa, American Express, Discover), and PayPal.
4. What is your policy on out-of-stock items?
If an item is out of stock, we will notify the customer by email and give them the option to wait for the item to come back in stock or choose a different product.
5. How long does it take for an order to arrive?
Orders usually take 4-7 business days to arrive via standard shipping. If you need the product with the fastest shipping, then fast shipping options are also provided with an additional fee.
6. How do I track my order?
Once an order has shipped, customers will receive a tracking number by email. You can track your order on our website.
7. What is your policy on damaged or defective items?
If a customer receives a damaged or defective item, they should contact us immediately. We will either replace the item or provide a full refund, depending on the customer's preference.
8. Do you ship internationally?
Yes, we do ship internationally. The cost of international shipping will be calculated at checkout based on the destination and weight of the order.
9. Can I make changes to my order after it has been placed?
If the order has not yet shipped, customers can contact us to make changes to their order. Once an order has shipped, changes can no longer be made.
10. What is your privacy policy?
We take customer privacy very seriously and do not share any customer information with third parties. All payment information is processed securely. Looking to find more on this, then you can visit our privacy policy page.
11. How do I create an account?
You can create an account by clicking on the "Sign Up" button on our website and providing your email address and password.
13. I forgot my password. How do I reset it?
You can reset your password by clicking on the "Forgot Password" link on the sign-in page and following the instructions to reset your password.
14. Can I cancel my order?
If your order has not yet shipped, you can cancel it by contacting our customer service team. Please note down that if our team has already shipped your order, then there is no option to cancel it.
15. Do you offer a warranty on your products?
Yes, we offer some kind of warranty on the selected range of our products. If there is a problem with your product, please contact our customer service team for assistance.
16. How do I make a complaint?
If you have a complaint, please contact our customer service team and we will do our best to resolve the issue.
17. Does Rawnaq provide home/on-demand hair styling, beauty and other relevant services?
Yes, our several partners are happy to serve you at your doorstep with different services. Some of them also may provide services at their own places. So, always check out their timings, availability of services, and rates to avoid any inconveniences.
18. Why to choose styling and beauty services from Rawnaq.com?
Rawnaq is committed to serving customers in the best possible manner, so we try to enable and encourage the finest of stylists and beauty artists join and work with us hair styling or make-up artists at Rawnaq.com will aiming to provide one of the best services with the highest standard of 100% quality and satisfaction.
19. Can I ask for a bridal/grooming make-up and hair styling services at home?
Yes, you can schedule bridal and/or grooming make-up and other relevant services. To see range, pricing, availability, and scheduling, always connect with the relevant partner/service provider.
20. Fashion, Hair styling, Bridal, Grooming, and Make-up services are available in Kuwait only or outside Kuwait as well?
All such services will be provided to customers from Kuwait and GCC region, however, our regional and global fashion & beauty partners will also provide these services in their areas. But it won’t happen until we take all required steps to get international service providers onboard, and having a clear sense of the rules and regulations in their respective regions. Digital products and services will be launched in the first phase of international expansion, but services part will be updated afterwards, and customers will be notified about this. Then, you will be able to select your region, and then select the service along with the list of service providers in your area, and you can make an appointment with them accordingly.
21. If an appointment is made, and I am unable to get the service due to any personal reason, what is the cancellation process, and will I be charged anything for cancellation?
You have the option to cancel your order at any point before the scheduled date and time, with a window of 6 hours. Unfortunately, cancellations made after this deadline will result in a 50% penalty fee, with a cap of 50 KWD. This is to account for the preparations made by the service provider, such as securing transportation and acquiring equipment, in preparation for the scheduled service. To ensure a positive experience for both our valued partners and customers, we encourage you to confirm the scheduled time before reserving or paying for the service. If you are uncertain, it is best to cancel prior to the 6-hour window to avoid any cancellation fees. Our top priority is to provide fair and comfortable experiences for all parties involved.
How do we do it?
On our website, we are dedicated to providing you with the latest fashion trends and styles from around the world. Here's how we do it:
Source the Best Brands:
We work with top fashion brands and designers to bring you a diverse selection of the latest fashion trends and styles so that you can enjoy a unique experience of products and services.
Expert curation:
Our team of fashion experts curates a selection of the best pieces, ensuring that every item is on-trend and of the highest quality.
Quality Control:
We have strict quality control standards in place to ensure that every item we sell meets our high standards for quality and craftsmanship. Our team of experts carefully inspects each item before it is packaged and shipped to you.
Data-Driven Decisions:
We use data and analytics to inform our business decisions and constantly improve our processes. This helps us provide you with a better shopping experience and ensures that we're always offering the styles and products you love.
Continuously Improving:
We are constantly looking for ways to improve our processes and provide you with an even better shopping experience. From updating our website to adding new features, we're always striving to make shopping with us as easy and enjoyable as possible.
Steps to make an Order?
Step 1: Browse the website and select the product/service you would like to purchase.
Step 2 - Product: After selecting your desired elements such as color, size, quantity, etc. Find the "Add to Cart" button on the page to add the product to your cart.
Step 2 – Service: After selecting your desired service and time. Find the “Place the Order” button on the page to purchase the service.
(Note: Continue shopping if you want to add more products to your shopping cart, and once you are done, then go to your shopping cart to proceed with the order. In addition, when you have placed an order for purchasing any services, you can also continue shopping afterwards)
Step 3: Review the items in your shopping cart by clicking on the "Cart" button located at the top right corner of the website.
Step 4: Click on the "Proceed to Checkout" button to continue with the checkout process.
Step 5: Enter your shipping information, including your complete name, address, and phone number. Make sure that you don't make any mistakes at this point to avoid any inconveniences.
Step 6: Now, Select a shipping method and proceed to the payment page.
Step 7: Choose your preferred payment method (credit card, PayPal, etc.).
Step 8: Review your order details, including the total amount, shipping information, shipping charges, and billing details
(Note: Make sure everything is correct before continuing with your purchase)
Step 9: Click on the "Place Order" button to finalize the purchase process.
Step 10: You will receive an order confirmation email with the details of your purchase.
If you encounter any issues while placing your order, please don't hesitate to contact our customer service team for assistance.
Further Important Information:
You can track your service provider to know where they are 1 hour before your order, and once they are in front of your premises, a notification will be sent to you notifying you that your stylist/makeup artist is outside, waiting for you.
You have a maximum of 10 minutes to respond to your service provider and get them inside your premises, otherwise, the order will be considered as “canceled after the deadline” and that will entail the 50% for a max of 50KWD deduction from your order.
You will receive a notification to confirm the service to start, and once finished you would receive another notification that the service has ended, you can rate and leave a review, comment, and/or upload a photo of the results if you want to.
A survey will pop up just to get an in-depth detail and idea about your experience with the service provider that will help us to improve our processes. Your feedback and review are important as we take it seriously and ask our vendors and partners to provide high-quality services.