Terms & Conditions

These terms govern your use of RAWNAQ and any order you place with us. By placing an order you accept them.

Who we are

RAWNAQ is an online fashion and lifestyle store operating in Kuwait. All prices are shown in Kuwaiti Dinar (KWD) and include any applicable charges unless stated otherwise at checkout.

Placing an order

An order is an offer to buy. We accept it when we confirm the order by email or in your account. If an item turns out to be unavailable after you order, we will tell you and refund that item in full.

Prices and payment

Prices may change before you order but never after. Delivery charges, discounts and any credit applied are itemised on the checkout summary before you pay.

Delivery

We deliver within Kuwait. Estimated delivery windows are shown at checkout and repeated on your order confirmation. Delivery charges are shown on the checkout summary before you pay.

Returns and cancellations

You may return eligible items within 14 days of delivery — see our Returns & Refunds policy for what qualifies and how to start a return. You may cancel an order at any time before it is dispatched.

Your account

You are responsible for keeping your account details accurate and your password private. Tell us immediately if you believe someone else has used your account.

Loyalty programmes

Points, credit and rank benefits have no cash value, cannot be transferred, and may be adjusted or withdrawn if an order they were earned on is cancelled or refunded.

Contact

Questions about these terms? Contact us through the Support page in your account.